User shall be required to open and inspect products at the time of delivery of such products. In case there are any problems or defects with the products delivered, the User shall not accept delivery of such products and shall notify the Delivery Partner of such defective products.
User’s act of accepting delivery of products will constitute as User’s acceptance of the products and such products shall not be eligible for return.
In the event wherein the User has accepted delivery of the products and still wishes to return the products, such User may write to support@Boxxapp.com within 24 (twenty four) hours of accepting delivery of the products and provide the Company with relevant facts and details due to which the User wishes to return the products. The Company will endeavour to process the User’s request, however, the Company does not guarantee that it will be able to process any returns after the User has accepted delivery of the products.
Returns post acceptance of delivery by the User are subject to the Company’s decision and the following:
Product to be returned should be in original form (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein, if any);
Product details such as batch number should be the same as mentioned on the invoice or as per the records maintained by the TP Service Provider;
Product should not be a non-returnable product as indicated on the Website or as intimated by the Company from time to time;
Temperature controlled and speciality medicines are not eligible for returns.
In cases where returns are accepted and approved by the Company, the Company will endeavour to provide replacement products subject to availability of such products with the TP Service Provider. In cases, where the Company is unable to provide a replacement product, the Company will refund the amount paid for the returned product.
Refund shall be made through payment facility using NEFT / RTGS. Refund shall be conditional and shall be with recourse available to the Company in case of any misuse by the User.
If an order is cancelled by the Company after the User has made the payment, then the entire sum of money shall be refunded to the User within 7-10 business days via the original payment method the User used to make the payment.
